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Articles, Experience Design, Organizational Design, Social Change, Social Media, Strategic Innovation, Technology

Classifying Crowdsourcing Platforms

Posted by: Patrick Glinski, at 9:15 am on April 27, 2010
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Modeling the role of crowdsourcing in an organization’s innovation process.

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Articles, Experience Design, Featured Articles, Service Design

Airlines aren’t the only ones to blame

Posted by: Patrick Glinski, at 9:17 pm on December 2, 2009
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Designing a decent airport experience is not rocket science. Good airport experiences could go a long way towards helping an industry notorious for experience breakdowns.

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Articles, Business Models, Retail Design, Social Media, Web

Turning Fashionista Customers into Buyers

Posted by: John Lally, at 10:46 am on November 5, 2009
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Explorations, Featured Explorations, Strategic Innovation

Marimekko Camping By Numbers

Posted by: Jeff Richter, at 1:45 pm on June 8, 2009
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Ever wondered why tents are so ugly? So hard to assemble? So frustrating to use? And so completely out of touch with modern design sensibilities?

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Articles, Experience Design, Service Design, Strategic Innovation

“Designer” Is Not The Same As “Design Thinking” And “Strategist” is Not The Same As “Strategic Innovation”.

Posted by: Idris Mootee, at 1:31 pm on May 11, 2009
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