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Articles, Ethnography, Experience Design, Service Design, Strategic Innovation

The relationship between Design Thinking & Innovation

Posted by: Patrick Glinski, at 9:06 am on March 3, 2011

Innovation and Design Thinking are inherently linked. A night on Quora led me to try and make a tangible connection between the two.

Articles, Experience Design, Featured Articles, Service Design

Airlines aren’t the only ones to blame

Posted by: Patrick Glinski, at 9:17 pm on December 2, 2009

Designing a decent airport experience is not rocket science. Good airport experiences could go a long way towards helping an industry notorious for experience breakdowns.