The findings show that executives have very different perceptions of the struggles related to finding and aligning their people. In short, there is still a lack of common understanding despite its importance. Innovation is not in the core curriculum of MBA schools. Another interesting data point is 40% of top managers say that they do not have enough of the right kind of employees. Among respondents who do say enough people are available, however, nearly 50% say the right employees are in place, motivated, and protected by senior leadership, and only 22% say the organization’s culture inhibits them from making progress. The question that immediately comes to my mind when they say they do not have enough of the right kind of employees, I wonder if they have a definition of what are the “right” kinds of employees. That would be an interesting question to add to the survey.

I don’t think you will get answers such as “we need more senior executives with design thinking” or “we need more corporate misfits” etc. People who are trained in various disciplines of design are particularly good at using their instincts more than other individuals. Any innovation strategist must develop a keen interest in what works in marketplaces and what are the desirability factors as well as usability factors. Designers have an advantage and a key role to play in this innovation movement and that’s why I was saying MFA is the new MBA. The innovation field, per se, needs to use many different forms of design, crossover, jammed and integrated, to get beyond some threshold level of activity–enough to get commercially produced and, to be strategic. The great news for designers, about the rise of a corporate interest in innovation, is that it recognizes, more than ever before, the strategic contribution of “design thinking” to products, services, information, and corporate level business strategy. I think this as a long-term trend that will likely persist for at least another decade. I am not saying any designer should be given the decision making power for important business projects. I think we are talking about new capability. I don’t think we can simply put designers together with spreadsheet crawlers and expect innovation to happen.

Design thinking is not only about design. Design thinking is inherently an imagination management and prototyping process. Once you have the idea, you start to play with it. People ask me what is a “concept”, it is an idea that is ready for prototyping. The prototype is a visualization, working model, or even a small book or short film that describes a product, system, or service. Design thinking is about applying their mental models, languages and tools to complex business decision-making. I’d like to see practitioners, design schools, business schools and engineering schools coming together to create broad new cross-functional capabilities and professionalism that will actually meet the underlying need for objects, places, human-centered concepts, and distinctive experiences supported by sustainable business models that human beings crave–and enterprises must increasingly learn to deliver to thrive and prosper.

Original posted in Innovation Playground July 2007