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Service Design


Call me Cr4zy

By Jessica Tien

Recently I’ve been having some problems with my cell phone, but who hasn’t, right? Whenever I send out a text message, my friends receive 4 or 5 duplicates of that same message. After getting multiple complains from many people and becoming hesitant when sending out any sort of text, I was finally fed up enough [...] Read more...

10/GUI – Multitouch of the future

By Paul Morrison

Just watching this vid already, I’m ready to buy into this software. The system itself looks great, and I’d love to use it. How do you see the future of multitouch heading? Something more along these lines? I’ve personally found touch desktop all-in-ones to be somewhat pointless, and the only time I use the touch [...] Read more...

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4 Keys to Service Level Co-Creation

By Andrew Lockhart

Over the past five years, user generated content has exploded, filling the Internet with reams of content and bringing along with it the concept of crowd-sourcing or depending on who you ask, co-creation. For those who are unfamiliar with the concept, it basically relies on the idea that two or five (or however big your [...] Read more...

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The Most Innovative Meal on Earth: Dining at El Bulli – Part 2

By Scott Friedmann

After ten courses of snacks, 2 cocktails and an initial barrage of stimuli the core of the meal begins. Can I really last 25 more courses? Will each of the dishes be distinctive and thought provoking? Am I about to see the greatest show of culinary innovation the world has seen in the past half century? or longer? Is this the Cirque du Soleil of dining or a combination of creativity and hype fueled by a PR machine? What role has design thinking really played in the creation of the experience I h Read more...

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Curbside Cuisine

By John Lally

There’s a growing dining trend in several North American cities that has been gaining a lot of momentum.  Instead of trying to just bring new customers to their restaurants, innovative thinking restaurateurs are also bringing their restaurants to new customers. Catering trucks and street food don’t have the best reputations–most have been known as “roach [...] Read more...

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The Most Innovative Meal on Earth: Dining at El Bulli – part 1

By Scott Friedmann

Have you ever wondered what it would be like to eat a 35 course meal by one of the world's most renowned and innovative chefs? Does sitting at a restaurant table for 6 hours excite or horrify you? Is Ferran Adria's food outrageous experimental modernism or deeply rooted in the origins of taste, history and culture? What is the real point of molecular gastronomy? What does a meal at 3 star El Bulli say about innovation in general? Read more...

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Kid Robot uses QR Codes to promote 2009 line of Dunnys

By John Lally

As a promotional tie-in corresponding with the launch of their 2009 series of “Dunny” action figures, toy and apparel designers Kid Robot have organized a mobile phone-based scavenger hunt in Manhattan centered around scanning Quick Response (QR) codes. After downloading an application for an iPhone or Blackberry that enables the user to scan the QR [...] Read more...

Apple Apps Expose Creative Potential of iPhone

By Andrew Swanson

The Apple iPhone has enjoyed such great success due in large part to the amount of ‘apps’ that it has available for purchase (and some for free) from the Apple store. A staggering 70,000+ different apps are available from the store. (http://148apps.biz/app-store-metrics/) Many of them are very obviously useless. Take for instance the ‘I’m Rich” [...] Read more...