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Art and Culture, Articles, Entertainment, Featured Articles, Featured Explorations

User-Focused Party-Rocking: Customer Experience in the Nightclub

Posted by: M/I/S/C/, at 9:01 am on January 27, 2012

Yale Fox is a DJ and nightclub sociologist living and working between Las Vegas and New York City. In 2010, while working towards his PhD at the University of Toronto, Yale was contacted by a prominent Las Vegas nightclub – one of the highest rated in the world. So began Yale Fox’s transition from...

Art and Culture, Articles, Uncategorized

The Customer Experience of Free Video Content Online…Not Porn (Part 2)

Posted by: M/I/S/C/, at 9:00 am on January 12, 2012

CNN versus Al JaZeera: Lets begin with a short comparison of the customer experience of two mainstream news networks offering free video content online. One an incumbent in the N.A. market the other an interloper of sorts. When I want to glance at the mainstream news from south of the border I click...

Articles, Ethnography, Experience Design, Strategic Innovation

What does an innovation strategist do?

Posted by: Patrick Glinski, at 7:31 am on August 15, 2011

Ask a person what an Innovation Strategist does and they usually give you blank stares or buzz words. So who are you and what would you say you do here? Here’s a quick list of responsibilities from the inside of an innovation firm.

The opportunity to become an “Innovation Strategist” catches people’s attention. Since our initial posting for the role in Toronto, we’ve received over 120 resumes from dynamic, brilliant young individuals all interested in joining the Idea Couture team. From the outside looking...

Art and Culture, Articles, Featured Articles

The Age of Weird

Posted by: Sean Hazell, at 9:24 am on August 4, 2011

The Odd Future of Business “Our model at Method is that being weird and different is good. Weird changes the world, and Detroit could use a little more of weird in terms of creative ideas.” - Eric Ryan, Method Products Co-Founder (AdAge) I’ve been into the idea of weird lately. It...

Art and Culture, Articles

Invisible Heroes

Posted by: wnovosedlik, at 11:20 am on May 27, 2011

Designers are trained to believe that they are, as one of my younger colleagues used to say, “on a mission from god” to save the world from bad design. People both inside and outside the business joke about that but the reality is that bad design can have devastating effects. There’s a terrific...

Articles, Social Change, Strategic Innovation

Optimism from Social Innovation

Posted by: Patrick Glinski, at 7:24 am on April 11, 2011

For Idea Couture, Social Innovation means using social impact as a business strategy. It’s about creating real, tangible value for organizations through tackling social problems. It’s hard to read that and not feel a little more optimistic about the future of business.

The last three weeks have been a whirlwind of workshops and social innovation. A speaking engagement at the 3P conference in Kitchener had me talking to technologists, business leaders and academics about how to use Design Thinking to make social change. A week of planning sessions in Montreal was about...

Articles, Strategic Innovation

5 things that might help you trust your crazy innovation partners

Posted by: Riwa Harfoush, at 12:05 pm on April 1, 2011
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You might think that the biggest challenge in any new project is doing the work itself, but that’s actually not the case. The biggest hurdle we face when we kick-off a project is usually trust. Our fuzzy front-end innovation process means that right from the get-go, we need to win our clients’ trust...

Articles, Experience Design, Industrial Design, Service Design, Social Media, Strategic Innovation, Technology

Digital people are the world’s best innovators

Posted by: Patrick Glinski, at 7:17 am on March 18, 2011

I’m not trying to discount the capabilities of industrial designers, researchers, or architects who’ve found their way into the innovation space, but the qualities of digital innovators put them in a unique position to solve some of the world’s biggest problems.

Idea Couture has its roots in digital innovation. Frog, Adaptive Path, my good friends at Normative Design, and many other leading innovation firms also have amazingly strong foundations in the digital world. Three years ago, I left the interactive industry to pursue innovation consulting, and while...

Articles, Business Models, Organizational Design, Strategic Innovation

Stop lying. You hate innovation.

Posted by: Patrick Glinski, at 7:30 am on March 15, 2011

Please, stop calling your company “innovative”. Innovation is about your organizations culture, not what you say in commercials or your annual report.

When you work at an innovation consultancy, you take the word innovation seriously. For three years, I’ve worked at Idea Couture helping dozens of organizations  design disruptive future scenarios based on real consumer insights, social and societal needs, economic imperatives, and technological...

Articles, Ethnography, Experience Design, Service Design, Strategic Innovation

The relationship between Design Thinking & Innovation

Posted by: Patrick Glinski, at 9:06 am on March 3, 2011

Innovation and Design Thinking are inherently linked. A night on Quora led me to try and make a tangible connection between the two.

As you might expect, the terms Innovation and Design Thinking come up pretty often at Idea Couture. It’s not very often I have to intellectualize the terms, but earlier this week, I ran an internal workshop outlining the foundations of design thinking as it relates to facilitation [side note -...