Modeling the role of crowdsourcing in an organization’s innovation process.

We’ve all been there before. A request gets dropped on our desk that looks for the right answer to the wrong problem. When it happens, you’re put in a tough situation… so what do you do?

The digital measurement industry is in flux. From April 7th – April 10th, I’ll be attending and speaking at the eMetrics Marketing Optimization conference in Toronto, hopefully finding clarity through interacting with the world’s best and brightest digital measurement practitioners.

Designing a decent airport experience is not rocket science. Good airport experiences could go a long way towards helping an industry notorious for experience breakdowns.

A show stopper at the Royal College of Art’s graduate show is… a plug? A student has tackled a design problem that has been ignored for decades – how to change the fist-sized plugs used in electronics in the UK. What’s amazing about this is how a major annoyance has been ignored for so long. [...]

Creating real life products that have the aesthetics of fantasy is a trend we’ve seen before. The steam punk movement is an incredibly romantic example of this. The Wand Company has recently introduced a re-imagined television remote, integrating classic remote features into a gyroscope-enabled magic wand. 13 programmable features allow you to control your TV [...]

Ubiquitous computing technology may sound like science fiction, but it has already found a role in our lives.

A few weeks ago, I was pointed to an article in business week that provides a harsh criticism of a classic business education. I think I’ve looked back over it a dozen times since it was first published, because it provide a powerful insiders look at business education

Take this quote for example:
… I spent a [...]

As part of Net Change Week at MaRS, Patrick and I were offered the opportunity to work with a non-profit called Social Purchasing Portal on helping them address some of the challenges they were facing in a variety of areas.
The Social Purchasing Portal is a program whose primary goal is to create social value through the [...]

Designers learn the value of sketching early in their careers. Sadly, business practitioners never get the same experience. Sketching is fundamental to the problem solving process.